We ask that you make a claim with us within five working days from the delivery date in order to ensure a refund can be issued or a replacement product can be sent.
These are the published policies and are subject to their specific terms and conditions and may change without notice.
Claims for FedEx shipments damaged in transit, non-delivery, or denial of signature are required within 15 days of the original invoice and the original shipping carton must be retained. FedEx reserves the right to inspect the damaged product to finalize the claim.
Claims for UPS shipments damaged in transit are required within 30 days of the original invoice and the original shipping carton must be retained. UPS reserves the right to inspect the damaged product to finalize the claim.
If the returned material is found to be free of defects and isn’t covered by a warranty, Arttra reserves the right to accept the material and charge a 15% restocking fee.
For a period of 30 days from the time an order is received by the customer, Arttra warrants that all goods shipped from Arttra will be free of defects in materials and workmanship. This is the sole and exclusive limited warranty offered for products ordered from Arttra. Arttra does not warrant any product for suitability, merchantability, or fitness for a particular purpose.
Arttra and its officers, agents, and contractors shall bear no liability whatsoever for statutory, general, special, consequential, or tort damages with respect to uses of products purchased, including loss of profits, business, or goodwill. Arttra shall in no way be liable for any damages for any reason whatsoever that would exceed the replacement value of the material.